Using Blackboard Learn - Students
Blackboard Learn (mymodule.tcd.ie) is College's Virtual Learning Environment (VLE). Depending on your module, you can access lecture notes, online assignments and other activities through Blackboard. Click on the titles below to view information on using Blackboard.
Important: Online Assessments - Summer 2020: if you encounter any issues submitting or accessing an assignment/test etc., please contact your module instructors in the first instance; IT Services cannot reset or allow additional submission attempts etc. as as the module instructors manage the assessment settings. Module instructors can contact IT Services if they need advice on this process.
Video Overview of Blackboard (5mins)
Access & Enrolment
Blackboard (mymodule.tcd.ie) requires an active TCD computer account for access. If you are not enrolled to a module check with your school office to ensure you are timetabled for it. The module must be listed on your my.tcd.ie student record for you to have access to it in Blackboard - the eLearning team cannot manually enrol you to modules. Erasmus students can find more information on enrolment on the orientation pages.
For more information on access and enrolment issues visit the IT Services VLE page.
Managing and Quickly Navigating Your Module List
Over time your module list can become quite long; you can hide old modules and quickly search for your current modules by following the steps in our guide.
You can also access Blackboard on your mobile device using the Blackboard App.
Please note: the app is primarily designed for viewing content - not for tasks such as submitting assignments. To access the majority of Blackboard features you will need to log in via a web browser.
Google Chrome or Mozilla Firefox web browsers are recommended for Blackboard. Other browsers such as Microsoft Edge or Apple Safari may work in the majority of scenarios but if you encounter issues please try with Chrome or Firefox.
Internet Explorer is no longer supported by Blackboard and you will encounter issues accessing content, uploading files or using the different tools available in Blackboard; please try Chrome or Firefox instead.
More details on browser support are available on the Blackboard website.
Accessibility Information & Blackboard File Transformer
Blackboard File Transformer
Due to COVID-19-driven campus closures, Blackboard have introduced, for a limited period, the File Transformer powered by Blackboard Ally. It is a free resource, enabling students to convert their digital course content into a range of alternative formats. Students can upload course files to generate alternative formats that work better with assistive technology, mobile devices, and study tools. More details are available on the Blackboard website and the Terms & Conditions when uploading a file - please check the terms before uploading any material to File Transformer.
Please note: modules are referred to as courses in the Blackboard Help documentation.
Submitting Your Assignment via Blackboard
Uploading large files: after you click Submit, you will need to wait for the files to finish uploading. You will not see a progress bar so for large file; click Submit once wait until it finishes uploading. After it completes, you will get a submission receipt as outlined in the video above.
My file did not upload successfully: Make sure you do not have the file open/being edited when uploading. Close out of the file before submitting. If there is still an issue try in another browser such as Chrome or Firefox.
Note: if you have issues submitting your assignment in Blackboard, please contact your instructor in the first instance. The eLearning team cannot reset your submission without written approval from an instructor.
Submitting Your Assignment via Turnitin in Blackboard
Submission Issues: if you have issues submitting your assignment via Turnitin in Blackboard, please contact your instructor in the first instance. The eLearning team cannot reset your submissions without written approval from an instructor.
File Limits: the maximum file size supported by Turnitin is approximately 100mb and the maximum paper length is approximately 800 pages
Viewing Your Originality Report: Your instructor controls whether or not the originality report is available to view before the due date. If the report says 'Pending' please return to the file at a later stage - typically around an hour after first submitting but this can vary depending on the file size or whether it is a busy period. Resubmission reports can take up to 24 hours to generate (or longer if there is an issue with the paper or the Turnitin service) - please ensure you leave plenty of time before submitting. The eLearning team has no control over how long these reports take to appear. Please check with your instructor if you are unsure what options are available to you.
Taking an Online Test
Visit the Blackboard Test Help Page for tips for taking an online test in Blackboard.
Resetting a Test Attempt: if you encounter technical issues while taking an online quiz please contact your instructor in the first instance. The eLearning team cannot reset your submissions without written approval from an instructor.
Browser Support: some students may encounter issues when completing MCQs or Assignments using Internet Explorer or Edge web browsers. Google Chrome, Mozilla Firefox or Safari are recommended. Please see the supported browsers list for more details.
Using Blogs, Journals & Other Communication Tools
Visit the Blackboard Help Pages to view guides on other tools such as blogs and journals. How you will use these tools will vary greatly depending on your module so check with your instructor if you need further help.
Participating in Webinars Using Collaborate
Some modules make use of online webinars using Blackboard Collaborate. Visit the Blackboard Collaborate Help Pages to view participant guides. How you will use Collaborate will vary greatly depending on your module so check with your instructor if you need further help or are unsure of how to join a session.
Technical help: please join sessions using Google Chrome or Firefox via your laptop/computer whenever possible. You can also join sessions via the Blackboard App but not all features will be available to you. Visit our troubleshooting page if you are still having issues.
Frequently Asked Questions & Further Help
I am a new student - how do I access Blackboard?
The address for Blackboard is mymodule.tcd.ie. When you have completed registration you will receive an Intray message in my.tcd.ie with your Trinity computer account username and an initial password. If you have finished registering but you do not receive this message in your Intray, please call into the IT Service Desk and present your Trinity ID card to collect your computer account details. You must have completed registration to receive your login details.
To access Blackboard Learn, you use your Trinity computer account username (without @tcd.ie) and password to login at https://mymodule.tcd.ie. Note that it can take up to 48 hours after registering for Trinity at my.tcd.ie before you can gain access to Blackboard Learn.
How do I get enrolled to a module?
The module must be listed on your my.tcd.ie student record - check with your school office if it is not listed. Please see the 'Access & Enrolment' section above for more details.
My module does not contain any content - how do I resolve this?
Please contact your instructor if they have advised that there should be content in the module but it is not available to you.
How do I reset a test/assignment/Turnitin attempt?
Some assessments may allow multiple attempts; if not you will need to contact your instructor in the first instance as the eLearning team cannot reset assignments - this needs to be done by your instructor.
Can I view my Turnitin report before submitting the final version of my assignment?
This is controlled by the instructor when they create the Turnitin assignment. The instructor has 3 options:
- Generate reports immediately (students cannot resubmit)
- Generate reports immediately (students can resubmit until due date); after 3 resubmissions, reports generate after 24 hours
- Generate reports on due date (students can resubmit until due date)
Or, the instructor may have set the assignment so you cannot view the report. If you are unsure, please check with your instructor. The eLearning team cannot create separate assignments for you to check your assignment as this is managed by your instructor.
Resubmission reports can take up to 24 hours to generate (or longer if there is an issue with the paper or the Turnitin service) - please ensure you leave plenty of time before submitting. The eLearning team has no control over how long these reports take to appear.
What web browser should I use?
Google Chrome or Mozilla Firefox are recommended in most situations. Some students may encounter issues taking online tests or submitting Turnitin assignments when using Safari or Internet Explorer. Please see the Blackboard Browser Support page for further details.
I submitted a draft version of an assignment and made some changes. I uploaded the file again but I am still seeing my draft submission - how do I fix this?
If this happens to you, please give the updated version of your assignment a new file name and upload it again then ensure the file displays correctly in your web browser.
My question is not answered above; where do I get further help?
Please see the FAQ on the IT Services website for further information on account & enrolment issues.