VPN service

The Virtual Private Network (VPN) service allows Trinity staff to make a secure, encrypted connection to the Trinity data network from a remote location, such as from home or abroad.

A VPN connection ensures the same level of network security and management policies established on the Trinity data network are maintained when a member of staff is working from various remote locations. Staff using the VPN service are able to remotely access Trinity network services which are usually restricted to those who are situated in their office on campus.

It is worth noting that many Trinity IT services including Trinity email and personal filestorage are available from outside Trinity without any need to use the VPN.

Who can use this service

Staff

Getting started

To request initial connection to the VPN service, fill out the VPN connection request form. Your details will be sent to the IT Service Desk and a ticket will be automatically generated. The IT Service Desk will subsequently contact you to configure your computer for the VPN network and ensure that your computer meets the IT security criteria to allow the VPN service to be installed on your computer.

Once your computer has been configured by the IT Service Desk, there are additional steps you must take in order to connect to the VPN service - please choose the relevant link below. Note the VPN service is an extra service which works in tandem with your broadband connection. In essence it is an extra piece of software on your computer which provides a secure 'tunnel' connection into the Trinity data network.

If you encounter problems with the VPN service please refer to our VPN service troubleshooting steps. If require further assistance please contact the IT Service Desk.

Requirements

This service is currently only available to registered Trinity staff and can only be setup on Trinity-owned computers (preferably which have the Trinity software image installed), are networked and so fully compliant with our network security policies including being added to the COLLEGE domain.

The following operating systems are supported on the VPN service:

  • Windows 10 Pro
  • Windows 8 Pro
  • Windows 7 Professional
  • macOS 10.8 (Mountain Lion) and later
  • Linux

Related pages and news

Need further help?

Search the Knowledge Base for how-to’s and answers to commonly asked questions

Email: itservicedesk@tcd.ie
Phone: +353 (01) 896 2000
Walk-in: Ground floor, Áras An Phiarsaigh
Web Portal: http://ask.tcd.ie
(see how to log or check an enquiry at ask.tcd.ie)

Please be aware of the IT Service Desk opening hours