Staff VPN Service guide
- VPN connection request
- Using the VPN service
- Testing and Troublshooting the VPN connection
- Getting help
This service is currently only available to registered College staff and can only be setup on College-owned computers (preferably which have the College software image installed), are networked and so fully compliant with our network security policies including being added to the College domain.
A personally-owned computer at home which is not on the College domain (not networked previously) cannot have the VPN service as it cannot meet all the security requirements.
The following operating systems are supported on the VPN service:
- Windows 10 Pro
- Windows 8 Pro
- Windows 7 Professional
- macOS Mountain Lion (10.8) and later
Certain versions of Windows, such as Windows 7 Home Premium, cannot use the VPN service as they cannot authenticate on the College domain. The same restrictions apply to mobile devices and smartphones.
For the VPN service to work, your computer must already be connected to a broadband service such as wired or wireless broadband in your home or while travelling abroad. Please be aware that your internet connection may slow down very slightly due to the fact that VPN takes up some bandwidth on your connection.
To request initial connection to the VPN service, fill out the VPN connection request form. Your details will be sent to the IT Service Desk and a ticket will be automatically generated. The IT Service Desk will subsequently contact you to configure your computer for the VPN network and ensure that your computer meets the IT security criteria to allow the VPN service to be installed on your computer.
Once your computer has been configured by the IT Service Desk, there are the steps you must take to connect to the VPN service - please choose the relevant link below. Note the VPN service is an extra service which works in tandem with your broadband connection. In essence it is an extra piece of software on your computer which provides a secure 'tunnel' connection into the College network.
If you are experiencing problems getting connected please follow the steps below.
1. Check The Connection To Your ISP
Check your connection to the Internet in general e.g. if you can access web pages and send and receive email then your Internet connection is OK. Note in particular that if your computer goes into sleep/hibernation mode then there’s a possibility that the internet connection may not have been re-established successfully when you start using the computer again.
2. Check Corporate Firewall settings
If you are behind a corporate firewall in an external institution and you cannot establish a connection then the local Network Administrators of that institution would need to advise on whether or not port 443 is enabled outbound to the IP address 220.127.116.11. If you continue to have difficulties please contact the IT Service Desk.
If you have followed the troubleshooting steps above but require further assistance, please contact the IT Service Desk.