Maintaining Trinity websites.

FAQ

What is this page about

This page gives information and answers to commonly asked questions around working on websites on the Trinity webserver.

 

Who will find this information useful.

Staff and postgraduates with webauthor accounts, and associated editing permissions.

 

Requirements to maintain a website within Trinity.

 

Dreamweaver Questions

Click on the grey box to expand each section for more information.

How do I purchase Dreamweaver?

Dreamweaver is not available as part of a site licence in Trinity and so each area much purchase a Dreamweaver licence for each member of staff who wishes to install and use it.

If you are taking over from someone who had previously been using Dreamweaver in your area then you may not need to purchase a new licence if you can re-use the existing one. In that case, once you can establish who purchased the licence and which version of Dreamweaver they were using, you can contact Micromail (see below) to ask if they can provide you with the installation files and licence code for the relevant version of Dreamweaver.

If you do need to purchase a new licence then be aware that the latest version of Dreamweaver is Dreamweaver CC (Creative Cloud). The licences are provided at an educational discount for Trinity staff and, as per Adobe's current licensing arrangements, there is an annual licence fee. The older model of a once-off (perpetual) licence fee is no longer available. Micromail will need to know how many licences you require, if you are using PC or Mac, and your purchase order number. They will supply you with a licence code and a download link to install Dreamweaver.

For further information and pricing please contact Micromail:

Company: Micromail Ireland
Contact: Fionan O'Cinneide
Tel: 021 4515590
Fax: 021 4515593

Web: www.micromail.com
Email: fionan@micromail.ie

Address: Micromail Ireland  (Education Licence Centre),
3 Nessan House,
Riverview Business Park,
Bessboro Road,
Blackrock,
Cork

How do I install Dreamweaver?

After purchasing the licence, in order to install Dreamweaver, Micromail will provide a download link for the installation files.

You will be prompted for the licence code during installation.

How do I configure Dreamweaver? How do I define a site in Dreamweaver?

Please follow the steps available on Configuring Dreamweaver to Publish to the Trinity Web Server page.

I am getting an error in Dreamweaver when I try to connect to the web server, or upload a file

Ensure that Dreamweaver has been configured correctly and check the site definition settings, making sure to click the Test button to test the settings.

If you are getting an error when you test here then it means either the password:

  • is incorrect,
  • has expired
  • the Root Directory/Host Directory has been entered incorrectly.

You can test to see if your webauthor password has expired.

I have edited a page and uploaded it to the webserver, but I can't see the changes online.

  1. Have you saved and closed the page in Dreamweaver?
    • File -> Save & File -> Close
    • (quick way to check: is there an asterisk in the page name tab on Dreamweaver? If so, changes have not been saved)
  1. Have you uploaded the saved page to the webserver?
    • Click on the file in the right file list, and click the up arrow (put files)
  1. Have you cleared your browser cache?
    • As you browse the web, certain information is stored locally on your computer in a 'cache'. This cache can contain the contents of particular web pages - stored locally so that the pages load quicker the next time you visit them. When you are checking for very recent changes to a webpage that you have already visited, clearing the cache can ensure you are seeing the most up-to-date version of a web page or document.
    • Instructions for clearing the cache can be found on our knowledge base page, clearing the browser cache or history.

    • Please follow the steps on the above page for the browser you are using, and enter the URL of the page to view the latest version on the server.

 

I have edited a page and uploaded it to the webserver, I have already cleared the browser cache, I still can't see the changes online.

If you are sure you have cleared the browser cache, using the steps in the item above.

  1. Ensure that Dreamweaver has been configured correctly and check the site definition settings, making sure to click the Test button to test the settings.

If you are getting an error when you test here then it means either the password:

  • Is incorrect,
  • Has expired
  • The Root Directory/Host Directory has been entered incorrectly.

You can test to see if your webauthor password has expired.

  1. If the issue persists, check that your webauthor account has the correct privileges to save your changes to the webserver.

If you have been given access to a new part of the website, or have changed teams/department, your webauthor account may need to be updated to include the correct write access.

Please speak to your designated departmental web administrator and ask them to contact IT Service Desk to request your permissions be extended to the pages/website you are editing.

 

I am working remotely from home or travelling, I can't connect to the web server.

Only computers that are connected to the Trinity data network, whether located on the main campus or in a remote location, can be used to access the Trinity web server for uploading or downloading files (using SSH, Dreamweaver or similar software).

Attempts to login or establish a connection from a computer not logged into the Trinity network will be automatically refused by the Trinity web server.

For staff members who need to work from home or some other remote location the solution would be to request a VPN connection.

How can I identify my Dreamweaver version?

  1. Open Dreamweaver.
  2. In the top menu bar select Help --> About Dreamweaver.
  3. A screen with rolling credits will display.
  4. The top of this screen will have your version type.

Dreamweaver Creative Suite (CS 5 & 6)

cs5 banner

cs6 banner

Dreamweaver Creative Cloud (CC 2016 / 2017)

cc banner

 

General Questions

How can I tell if my website is an older or newer site type?

Here is a guide to help you distinguish between older and newer site types. If after using these pointers you are not sure, please ask your designated departmental web administrator to let you know what type of site you are working on.

An older site type would commonly be a site which has the navigation options on a left hand menu, it may look like this:

old site

A newer site type would commonly be a site based on templates with navigation on a top menu, it may look like this:

new site

 

I need to find more images for my website, is there a collection I can use?

The Trinity image bank is curated and managed by the Public Affairs & Communications Office,

Please visit the image bank page for more information.

For university staff and students wishing to access the complete image bank, please contact Katie Byrne

Where can I find the web snippets / short-codes to edit parts of my new site?

If you are editing a new (template) version website, you will need the short-codes to add items to your webpages.

Items such as contact cards and maps, image sliders can be added easily and quickly using short-codes

Remember these short-codes can only be added to the site in "code view" of Dreamweaver, and not in "design view"

The handbook of short-codes and theme templates can be found on the Digital webpages, Trinity Theme Handbook

Are there web policies I need to be aware of?

All webauthors should become familiar with the Trinity web policies and requirements listed on the Digital webpages.

Is there training available for webauthors?

All webauthors should attend the Maintaining Trinity Websites using Dreamweaver course, provided by IT Services.

 

Webauthor Account Questions

Please visit the webauthor FAQ to answer your questions on webauthor accounts.

 

Webauthor Password Questions

Please visit the webauthor password FAQ to answer your questions on webauthor account passwords.

 

Related pages