IT Service Desk top-ten issues

Please see the top-ten issues for the most recent month for both staff and students below. Further down this page there are links to previous figures.

Top 10 issues December 2015 - students

  1. TCDconnect Clinic visit (132)
  2. TCDconnect network query (110)
  3. Password change/reset request (77)
  4. SPSS installation media request (62)
  5. Printing/scanning/copying query (Datapac) (28)
  6. Account lockout issue (20)
  7. Account expiry issue (17)
  8. Password collection request (16)
  9. Personal hardware query (14)
  10. Student email - general query (13)

Top 10 issues December 2015 - staff

  1. Password change/reset request (89)
  2. Wired network in offices & labs - connection request (73)
  3. Wired network in offices & labs - general query (59)
  4. Windows 7 support query (33)
  5. Wired network in offices & labs - connection issue (32)
  6. Theatre/seminar room general query (30)
  7. Guest Wi-Fi account request (29)
  8. Account lockout issue (27)
  9. Staff email general query (24)
  10. College-owned hardware issue (19)

Previous figures