Microsoft Windows - IT Services support statement

What is this page about

This page gives information on the versions of Microsoft Windows operating system supported by IT Services for use on the Trinity data network.

 

Who will find this information useful.

Staff and Students.

 

Windows support on the Trinity data network in offices and labs

Supported versions of Windows in Trinity offices and labs

IT Services provides support for computers running the following versions of MS Windows on the Trinity data network in offices and labs:

Windows 10 Pro version 1709*
Windows 8.1 Pro
Windows 7 Professional

*IT Services has tested Windows 10 version 1709 for compatibility with central IT services in Trinity and this is our current supported version.  Windows 10 version 1803 may be connected to the network but has not been formally tested for compatibility with central IT services and so we cannot provide support where technical issues arise.

Windows 10 version 1507, version 1511 and version 1607 are no longer supported by Microsoft and so to ensure the security of your data and Trinity's IT systems, those using Windows 10 Pro must be running a later version of Windows 10.  If you need to upgrade your version of Windows 10 Pro from one of these earlier versions then please contact the IT Service Desk who can provide you with the instructions on how to upgrade to the latest supported version.

There is no support for the Home Basic, Home Premium, Ultimate and Enterprise editions of Windows 7, 8 or 10, nor Windows RT or Windows 10 S, as these cannot be centrally managed on the Trinity data network in offices and labs. There is also no support for older versions of Windows such as Windows XP or Windows Vista, which are no long supported by Microsoft (see the Microsoft Windows support models).

Advice for purchasing new PCs and laptops from Dell

We recommend that staff and postgraduates working in Trinity offices and labs contact the IT Service Desk prior to purchasing any computer running Windows, to ensure that you are obtaining the appropriate operating system version for use on the Trinity data network.

Staff who purchase a new PC or laptop from Dell will be provided with a Windows 10 Pro software image, tailored by IT Services for connection to the Trinity data network.

Windows installation media & installing Windows

Under the University's Microsoft Campus Licence Agreement IT Services are able to provide copies of Windows operating systems (Windows 10 Pro, Windows 8.1 Pro, Windows 7 Professional) to registered members of staff only. Please be aware that IT Services can offer advice on how to undertake an upgrade or downgrade to one of the supported operating systems only and it is up to the workstation user to complete the process of installing a new operating system. 

 

Windows support on the student TCDconnect service

Supported versions of Windows on TCDconnect

Students connecting to the student data network using the TCDconnect service in student residences and on the student Wi-Fi network may connect any version of Windows 10*, Windows 8.1 and Windows 7 to the TCDconnect service, provided the latest software security updates are installed.

*The TCDconnect service does not provide support for Windows 10 S. Students using Windows 10 S who wish to connect to the TCDconnect service are advised to obtain the upgrade to Windows 10 Pro or Windows 10 Home from the Windows Store App.

 

Support for Windows applications developed by IT Services

Support for Windows applications developed by IT Services

Some applications developed by IT Services have not been re-engineered to run on a Microsoft Windows 8 or Windows 10 platform and we are not currently in a position to undertake comprehensive testing of applications on these operating systems. We advise that Windows 8 and Windows 10 are not to be used for running these applications. Please note, web-based portal applications developed by IT Services will run in supported web browsers. If you have any doubt as to which category your software belongs please contact the IT Service Desk.

 

Support for Windows applications provided by external suppliers

Support for Windows applications provided by external suppliers

 

We advise that you refer to the relevant supplier's web pages for statements concerning support for their particular application version running on the various versions of Windows and if there are constraints in running such applications on 64-bit versions of these operating systems.  Those using applications newly deployed on any new Windows operating system should be vigilant for issues especially during the initial use of the system.

If possible when purchasing new PCs, it would be advisable to retain the older PCs with the previous platform until the testing of an application is completed.

CMIS & Windows 10

The version of the CMIS timetabling application currently used in Trinity is supported on Windows 10.

 

Microsoft support models

Microsoft support matrix

Microsoft traditionally offers 10 years of support for its operating systems, the first 5 years is mainstream support and the second 5 years is extended support. The key difference between mainstream support and extended support is that Microsoft will accept requests for warranty support, design changes or new features and issue hot-fixes during the mainstream support but not during the extended support phase.  Microsoft continues to keep the operating systems secure with security updates throughout the extended support phase. You can read more about Microsoft support at the Microsoft support lifecycle site.

Microsoft Product End of Mainstream Support End of Extended Support
Windows 2000 30 June 2005 13 July 2010
Windows XP 14 April 2009 8 April 2014
Windows Vista 10 April 2012 11 April 2017
Windows 7 13 January 2015 14 January 2020
Windows 8.1 9 January 2018 10 January 2023
Windows 10 13 October 2020 14 October 2025

 

Related Pages