IT Services Alerts - Scheduled disruption to ISS Helpdesk call-logging system, October 2nd, 8am-11am
First Posted: Tuesday, 1st October 2013, 2pm
To allow updates to reflect the new College coding structures arising from the FIS project, the Helpdesk call-logging service will be unavailable between 8am and 11am on Wednesday, 2nd October 2013. Helpdesk phone and walk-in services will operate at the normal hours, although Helpdesk staff will not be able to check the status of current open tickets.
This means that any email sent to firstname.lastname@example.org during this period will not be processed until 11am, at which point the email will be logged in the system and the normal automated email will be sent back with the ticket number.
It also means the online system at http://helpdesk.tcd.ie for submitting and tracking tickets will be unavailable until 11am.
We would like to apologise for any inconvenience caused.