IT Services Alerts - Resolved: Intermittent issues with staff email service

Updated: Tuesday, 4th June 2013, 10.30am

Following the upgrade works undertaken on Saturday morning, there has been no recurrance of the intermittent email delivery issues experienced last week.  Testing on mass mailing delivery has been successful with no issues arising.

IS Services

Updated: Saturday, 1st June 2013, 11am

The planned upgrade works on the staff email servers to resolve current issues has been completed successfully by IS Services staff this morning.  The Staff Email Service was available to users again from 8.45am today.  The service has been tested, in particular tracking of email and message delivery was actively monitored throughout, and the service is reporting back to all testing as fully operational.  Final testing in regard to mass mailing delivery will be undertaken over the weekend to complete the full range of service testing.

IS Services

Updated: Friday, 31st May 2013, 3pm

Following discussions with Microsoft Premier Support, it will be necessary to perform some upgrade work on the staff email servers in order to resolve the current issues.  IS Services staff will carry out this work tomorrow and this will result in downtime to the staff email service from 8.30am to 9.30am on Saturday, 1st June.  The service should be considered 'at-risk' between 9.30am and 10.30am, and will be actively monitored throughout.  We would like to apologise for any inconvenience caused.

IS Services

Updated: Friday, 31st May 2013, 8am

IS Services are aware that there is currently an issue with the College Email Service for staff.  There have been intermittent issues noted on the service relating to the efficient delivery of email messages to staff mailboxes.  We are working with Microsoft Premier Support and this problem is being managed as a high priority incident.  Further updates will be available here until service is restored to normal operation.

IS Services