IT Services Alerts - Staff email service - unable to send or receive mail, January 16th

Update: Wednesday, 16th January 2013, 12.30pm

The Exchange email service for staff has been restored following this morning's technical issues.  Staff should notice the gradual delivery of any pending email sent during the outage, and messages queued for sending should now be processed as normal.  It may be necessary to close and restart your email client, e.g. Outlook, in order for service to be restored.

The service continues to the monitored and IS Services are working with Microsoft Premier Support to determine the underlying cause of the problems.  IS Services would like to apologise for any inconvenience caused.

IS Services

Update: Wednesday, 16th January 2013, 11.20am

IS Services are continuing to work with Microsoft Premier Support to resolve the issue with the staff email service.  Updates will be posted here and to our Twitter account @tcdisservices.

IS Services

Update: Wednesday, 16th January 2013, 10am

IS Services are still investigating an issue affecting the staff email service and are currently working with the email service vendor to resolve the issue as soon as possible.  We will continue to post updates here and to our Twitter account @tcdisservices.

IS Services

Update: Wednesday, 16th January 2013, 8.45am

We are aware of an issue affecting the staff email service where it is not possible to send or receive email currently.  This is being investigated urgently and updates will be posted here.  IS Services would like to apologise for any inconvenience caused.

IS Services

First Posted: Tuesday, 15th January 2013, 4.20pm

Due to essential maintenance on the staff email server, staff may experience a momentary loss of connection to the staff email service at 8am on Wednesday, 16th January and also at 8am on Thursday, 17th January.  Reconnection will be automatic and most users will not experience any disruption.

IS Services