IT Services Alerts - Data network and network service outages, January 7th

Updated: Tuesday 8th January 2013, 1pm

After extensive testing, we can confirm that all data network services have been restored to College.  The root cause was identified as a failure within the network core routing and switching hardware, and has now been resolved.  IS Services would once more like to apologise for any inconvenience caused.

IS Services

Updated: Tuesday 8th January 2013, 9.15am

Network connectivity was restored to Dartry yesterday at 6:30pm and was restored to Apollo House & St. Patrick's Hospital at 7am this morning Tuesday 8th January. 

IS Services

Updated: Monday 7th January 2013, 9.15pm

Network connectivity was restored to Dartry earlier this evening by switching to a backup network link. Work will continue tomorrow to restore connectivity to Apollo House and St. Patrick's Hospital.

IS Services

Updated: Monday 7th January 2013, 5.50pm

Since approximately 5.15pm data network services in the East End of College have been coming back online. Access to the staff email service has also been fully restored.

Currently the only major areas with no data network access appear to be Dartry, Apollo House and St. Patrick's Hospital and possibly some other off-campus links.

Following the successful corrective action to restore data network services we are now looking into the root cause in order to prevent any possible recurrance. This alert will be updated once we have a clearer indication of the underlying issue.

IS Services

First Posted: Monday 7th January 2013, 4.30pm

Starting at approximately 3.45pm today there was a loss of data network connectivity and access to core College data network services. Access to several services was restored to most of College at 4.25pm.

At present there is still a network outage affecting the East End of College (Hamilton, O'Reilly) and possibly other areas too. Additionally there is no access to the staff email system.

Further updates will be posted here and to the IS Services Twitter account @tcdisservices. IS Services would like to apologise for any inconvenience caused.

IS Services