IT Services Alerts - UPDATED: Issue with personal voicemail greeting on Cisco IP phones, April 28th, 17:03

Updated Thursday 22nd June at 11:00

This issue remains under resolution by IT Services in conjunction with vendors Damovo and PlanNet21.

The workaround established earlier is still in operation, however we have escalated the issue to the Mitel design team for resolution or alternative fixes.

Further updates and notice of resolution will be posted here.

IT Services

 

Updated Monday 8th May at 12:00

This issue is pending resolution, and both vendors Damovo and PlanNet21 are currently working to resolve it.

A workaround has been established in the interim period.

If you have a Cisco IP phone,

If you wish callers to be taken to your personal greeting and leave a voicemail, allow the phone to ring out. Callers will be taken to your personal greeting, after which they can leave a voicemail as usual.

Using the CFwdALL function to divert callers to 2922 will bring callers to the main mailbox, where they will not be able to leave you a voicemail.

Further updates and notice of resolution will be posted here.

IT Services

 

First posted Friday 28th April at 17:00

An issue exists concerning the functioning of the personal voicemail box greeting of Cisco IP phones when diverted to 2922 (the voicemail diversion number.)

Currently when a Cisco extension is diverted to voicemail (2922) the incoming call is being routed incorrectly to the generic standard greeting on the voicemail server rather than the personal greeting associated with the extension.

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What does this mean for me:

If you have a Cisco IP phone, and have it diverted to voicemail, callers will not hear your personal greeting.

If you are calling someone with a Cisco IP phone you will not hear their greeting but will be able to leave a voicemail by following the prompts.

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Both vendors Damovo and PlanNet21 are currently working on the issue to resolve. Further updates will be posted here.

IT Services