IT Services Alerts - Issues for some students connecting to Student Wi-Fi (TCDwifi)

Update: Friday, 9th December 2016, 2.30pm

At present this issue seems to only be affecting a small number of students running Windows 10 and Windows 8.  To restore connectivity to the Student Wi-Fi service (TCDwifi), those affected should follow the steps below (note there are separate steps for Windows 10 and Windows 8).  The approach is to configure Windows to 'forget' the TCDwifi network, then setup the connection to TCDwifi once more.  This has resolved the issue for most of those affected.

Windows 10

  1. Click the Network icon near the clock at the bottom-right corner of the taskbar.
  2. Select Network Settings.
  3. Select Manage Wi-Fi Settings.
  4. Scroll down the screen, select the TCDwifi listing and then click Forget.
  5. Now follow the original steps for connecting to TCDwifi.
  6. You may need to restart your computer.
  7. If you are not automatically connected to TCDwifi after restarting then select TCDwifi from the list of available Wi-Fi networks.

Windows 8

  1. Go to the Windows desktop, click on the network icon near the clock on the bottom right hand corner of the task bar.
  2. In the pop-up menu, right-click on the TCDwifi network and choose ‘Forget this network’.
  3. Now follow the original steps for connecting to TCDwifi.
  4. You may need to restart your computer.
  5. If you are not automatically connected to TCDwifi after restarting then select TCDwifi from the list of available Wi-Fi networks.

First Posted on: Thursday, 8th December 2016, 1:09pm

IT Services are investigating an on-going issue in relation to connectivity with TCDwifi affecting a small number of students. This alert will be updated when new infomation becomes available.

IT Services