IT Services Alerts - Scheduled upgrade and business continuity test works, 5pm Friday 26th - 1pm Saturday 27th June

IS Services are planning major IT service improvement works and business continuity tests for Friday 26th & Saturday 27th June.  Whilst the majority of key TCD IT services will remain operational during this work, some services including certain Library services and FIS will be disrupted and full details are provided below. 

We are completing this important work for the following reasons:

  • To allow us to continue with service improvement work over the summer period, prior to the start of the new academic year
  • To test our business continuity procedures, ensuring we are well placed to manage a major systems failure and provide continuity of key IT Services

The key TCD IT services listed below will remain fully operational throughout this work:

  • Wired and Wi-Fi network services
  • External internet access
  • Student email
  • Staff email
  • SITS (my.tcd.ie)
  • Core HR
  • College websites (www.tcd.ie)
  • Blackboard Learn (mymodule.tcd.ie)
  • College computer rooms – software availability and printing
  • Research Support System (RSS)

Following discussions with the service owner, due to the proximity to financial month end, it was deemed prudent to disrupt the FIS service as outlined below:

  • FIS – the FIS service will be unavailable from close of business on Friday, 26th June until the start of business on Monday, 29th June

Please note that during this period, data transfers between major systems such as SITS and CMIS will be disabled.  These data transfers will be re-activated on Monday, 29th June and will be run according to their usual schedule thereafter.

Also, from 5pm on Friday 26th to 1pm on Saturday 27th it will be necessary to power off certain services in the primary data centre.  As these services have not been setup to provide business continuity they will unavailable during that time.  These services should also be considered ‘at risk’ until start of business on Monday, 29th June:

  • Selected Library services:
    • All circulation services (borrowing, returning, renewing; access to My Library account; online stack requests; Fastlane services (self-service machines)
    • The Library catalogue will be unavailable via Stella Search and the Classic Catalogue
    • Off-Campus Access to online resources for e.g. e-journals, e-books and databases
    • Access to MARLOC
      For further information on Library services and resources available during the upgrade work please refer to the News Alert on the Library website
  • TCD Password Manager (password.tcd.ie)
  • TCDlife websites (www.tcdlife.ie)
  • TCD Blogging service (blogs.tcd.ie)
  • FTP service
  • Personal Filestorage
  • IS Services Helpdesk call logging & online service (helpdesk.tcd.ie)
  • Timetabling (CMIS)
  • Centralised departmental network storage (not including NAS)
  • e-reports
  • Staff Wi-Fi mobile device registration app
  • Certain SharePoint services used by HR (RPAMS)
  • Student Counselling (Titanium Service)
  • College Health (Helix Health)
  • CRANN CRM
  • Trinity Foundation (Raiser's Edge)
  • Trinity Research & Innovation service
  • Car parking service
  • Catering IT services
  • Histopathology slide scanner
  • Physiology Digital Image Hub Research
  • Nursing & Midwifey Print Server
  • Nursing Time & Attendance
  • HPC 3D simulation
  • Some ID card services

We would like to apologise for any inconvenience caused by this work.