Computer account FAQ (students)

Can I set all my Trinity passwords to be the same?

Yes, by using the 'Set Password' link at mypassword.tcd.ie. Any password you set should obey these rules:

  • must be at least 8 characters long
  • must have a mix of upper and lowercase characters
  • must include at least one numeric character OR a special character such as ! @ $ % * _ - + = ~
  • must not include £ € : ? | space
  • must not include part of your first name, last name or username

Can I change my Trinity username?

It is not possible to request that usernames be changed unless your personal details are entered incorrectly in Trinity's student records. In such case, please contact the Academic Registry. Once your student record has been udpated please contact the IT Service Desk to have your username likewise updated.

Why is my account disabled?

Accounts are disabled for various reasons. If your account has been disabled please contact the IT Service Desk.

I am a student off books - what are my entitlements?

Students who are off books are entitled to retain their username only if they are sitting examinations in that year.

Students who go off books and who will not be sitting exams will retain their MyZone email account, as this email account is for life, but will have the remainder of their Trinity account details removed from the system. For that reason students going off books and not sitting exams must backup any data that needs to be retained before going off-books. Upon returning to Trinity and re-registering a new computer account will be created; there is no guarantee of regaining the previous username and password.

Account expiry questions

See our Account Expiry FAQ

Password Manager questions

See our Password Manager FAQ

Need further help?

Search the Knowledge Base for how-to’s and answers to commonly asked questions

Email: itservicedesk@tcd.ie
Phone: +353 (01) 896 2000
Walk-in: Ground floor, Áras An Phiarsaigh
Web Portal: http://ask.tcd.ie
(see how to log or check an enquiry at ask.tcd.ie)

Please be aware of the IT Service Desk opening hours