FAQs

1. Miscalculation of Fees due

The main reasons for this appear to be:

A) Students have not declared HEA eligibility and are therefore being charged tuition fees.Students are being advised to submit an FRS1 form to declare HEA eligibility.

These forms are available from the Treasurer’s Office website (http://www.tcd.ie/Treasurers_Office/fees/FRS1form.pdf) and can be returned to the Academic Registry or left in the drop box at the front of the Academic Registry.

Alternatively it can be completed at my.tcd.ie at the beginning of the tuition fee payment process.

B) Students have not returned an FRS2 form stating their previous education and are being charged tuition fees.

Students can download this form from the Treasurer’s Office website (http://www.tcd.ie/Treasurers_Office/fees/FRS2form.pdf )and can be returned to the Academic Registry or left in the drop box at the front of the Academic Registry.

C) Students have not submitted details of a sponsor or grant.

Students are advised to produce a document from their sponsor /funding authority with details of the amount of money being provided.  The documentation can be returned to the Academic Registry or left in the drop box at the front of the Academic Registry.

2. Lack of Invitation to Register having sat Supplemental Examinations

Following the publication of all supplemental results the week ending September 20, 2013, an invitation to register will be issued to all supplemental students who are permitted to proceed the week beginning September 23, 2013. 

An email communication has been issued to all supplemental candidates advising them of the timeline for issuing the invitation to register.

3. Lack of Invitation to Register to other students

All students eligible to proceed to the academic year 2013/14 have been invited to register. 

As per No. 2. above, supplemental students eligible to proceed will be invited to register the week beginning September 23, 2013.

Students who were out on ERASMUS exchanges or other visiting other institutions in 2012/13 will be invited to register subject to the publication of a result for the academic year 2012/13.  Such students awaiting the publication of results should contact their School or Course Office in the first instance.  An email communication has been issued to all students out on exchange or visiting programs last year advising them of the timeline for issuing the invitation to register.

The admission process is still on-going – all applicants who are currently accepting course offers, will be invited to register five working days following their acceptance of their course offer.

4. Timetables Unavailable

A systems issue has been identified which is affecting 203 students from accessing their personal timetables in the portal.  In the meantime, they can access their timetable on a module by module basis via the portal.  Alternatively, students can source a timetable from their course office.

The cause of the issue has been identified and steps are being taken by the Systems Support Unit (SUSU) to resolve it.

5. Need to Submit Documents to Amend Element of Student/Fees Profile

With reference to No. 1 above, a drop box has been installed in the lobby of the Academic Registry for the submission of the following documents:

• FRS1
• FRS2
• Application for graduation
• SUSI grant documents
• Student name changes

6. System Requesting Payment of Both Instalments

This systems issue has been rectified and students eligible to pay in two instalments are enabled to do so. It is College policy that all non-EU new entrants are obliged to pay their tuition fee in full prior to registration.

7. Putting SUSI as a sponsor despite lack of formal indication of grant award

At this point, the College does not require confirmation that a grant application has been successful.  During the online payment process, SUSI applicants should indicate that their Sponsor is SUSI; they will subsequently be prompted to provide their SUSI Application Number which will begin with ‘WO’.  The College will accept this as proof that the student has made an application to SUSI.  The student’s liability will be calculated in the expectation that their application to SUSI is successful.  SUSI will notify the College of the outcome of the application for funding.  Any student unsuccessful is their application will subsequently be billed for their tuition fee by the College.

Students who did not provide the information during the on-line process because they were unsure or progressed beyond the relevant screen, can email Monte Mulindwa (mulindwm@tcd.ie) in Student Fees with a screenshot of their SUSI application with their name and application number or can be returned to the Academic Registry or left in the drop box at the front of the Academic Registry.

If your query has not been answered above please contact academic.registry@tcd.ie or call 01 896 4500