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Student Counselling Service Complaints Procedure
The Student Counselling Service operates according to professional guidelines, policies and practices. If anybody wishes to make a complaint about the service that they or anybody else received at Student Counselling, they are invited to partake in the following complaints procedure.
We encourage them in the first instance to address their complaints directly to the member(s) of Student Counselling that the complaint concerns. If this proves unsatisfactory, they should make their complaint to the Director of the Student Counselling Service.
If the complaint involves the Director, or has not been addressed to the complainant's satisfaction by the Director, the issue should be brought to the attention of the Chief Operating Officer.
If these internal procedures fail to resolve the issue satisfactorily, and if they are of a professional clinical nature, a complaint may be made directly to the relevant Professional Associations of the staff concerned.
Members of the Counselling Team are registered with the Irish Council of Psychotherapy (ICP) or the Psychological Society of Ireland (PSI).